A ride-hailing app driver who allegedly harassed actress Xyriel Manabat online has been placed under preventive suspension, Grab Philippines confirmed Thursday.

“Upon our initial investigation, the driver-partner involved has been placed under preventive suspension. Grab affirms that such behavior constitutes a grave violation and a bannable offense under our Driver Guidelines,” the company said in a statement.

Grab Philippines also apologized to Manabat for the incident, calling it an “unacceptable experience,” and said it was in direct contact with her to provide support and ensure her concerns were heard.

The company said it is prepared to cooperate fully with relevant authorities and is conducting a comprehensive review of its driver behavior protocols, including post-trip conduct, to prevent similar incidents.

“Every person who uses Grab has the right to feel safe. We will continue to hold ourselves and our driver-partners to that standard, without exception,” the statement added.

Grab said all drivers undergo mandatory safe spaces and anti-harassment training through Grab Academy and accredited partner organizations, but acknowledged the incident highlighted the need for further safeguards.

Passengers who experience harassment are encouraged to report it immediately through Grab’s 24/7 Safety Center.