More than 300 flights are expected to be affected by the upcoming 49th Association of Southeast Asian Nations (ASEAN) Summit and Related Summits scheduled from November 16 to 18.
In the report of DZRH's Jecelle Ricafort, Transportation Secretary Vince Dizon during a press conference assured passengers affected by flight adjustments that they would be entitled to free rebooking without penalties or additional charges, a full refund, or a travel fund.
"You are assured of either free rebooking, all penalties waived, [...] or a full refund. You will get the full amount of your paid ticket, or yung tinatawag nilang travel fund," Dizon said.
He explained that passengers may choose to rebook their flights, receive a full refund, or retain the amount as travel credit for future trips.
Dizon said the measures aim to minimize the inconvenience to passengers as the country prepares to welcome heads of state and other international delegates for the major regional gathering.
He also advised travelers to allot additional time for their trips and verify their flight status before heading to the airport. Airlines, meanwhile, were urged to provide real-time updates through their respective websites.
ASEAN Help Desks have also been deployed at various airports to assist affected passengers.
Dizon assured the public that the government is prepared to assist travelers throughout the summit, emphasizing that authorities will take care of passengers affected by the flight adjustments.
